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Harrods Bank
 

FRAUD PREVENTION INformation

Here at Harrods Bank we take the security of our customers extremely seriously and as a customer of Harrods Bank we would like to share with you some useful tips and general advice on how you can help protect yourself against today’s information security threats.

Protect your computers. Make sure that you keep your computer up-to-date with all the latest software updates.

  • This includes updates from Microsoft, Apple and other software companies such as Google and Adobe.
  • This includes installing and keeping any anti-virus software up to date.

Only use the official https://www.harrodsbank.co.uk website. Always type this into your browser address bar in full or use one of your own bookmarks.

Think security when you create any passwords and PINs. Make passwords hard to guess by using a mix of letters, numbers and symbols.

  • Avoid using obvious numbers for your PIN, such your date of birth or PINs such as 0000 or 1234.

Never share your passwords, PINs or other security information with anyone.

  • This includes anyone requesting them via a telephone call or an email.

Never write down your passwords, PINs or other security information.

  • Once written down it is available for someone else to discover.

Never store your passwords, PINs or other security information electronically in methods where others could see or access them.

  • This includes storing them in your mobile phone address book.

If you think any of your passwords or PINs or other security information may have been compromised then change these immediately.

  • Contact us immediately if you suspect any of your Harrods Bank security information has been compromised.

Never give your PIN or full password to anyone who contacts you via email, telephone or text.

  • Remember, we will only ask for random characters from your codeword during telephone banking for identification.

Be very cautious about opening attachments or clicking on links in emails or in texts that you were not expecting or appear suspicious.

  • Harrods Bank will never ask you to provide security information relating to your account via email or via an embedded link within an email.

Harrods Bank considers email correspondence to be insecure and does not use this medium for anything other than non-sensitive material.

Please ensure you have provided Harrods Bank with your latest mobile telephone number so we can always contact you if we spot unusual or suspicious activity on your account.

We ask that any suspicious emails are forwarded immediately to fraudprevention@harrodsbank.co.uk and thereafter deleted from your system.

Detailed information and help on how to protect you and your family online can be found at the following UK Government supported website: https://www.getsafeonline.org