Fraud Prevention Initiatives

Over recent months it has come to our attention that a considerable number of email fraud schemes have been attempted, and that a small number of these have falsely implicated or used the name of Harrods Bank. The majority of these ‘schemes’ appear to originate in West Africa and China.

Harrods Bank would like to make it clear that it does not condone or have any involvement in any such activity. Such activities emanate outside the scope of Harrods Bank and we are not able to control such activity. 

Harrods Bank considers email correspondence to be insecure and does not use this medium for anything other than non-sensitive material. 

We take the security of our customers extremely seriously and we ask you to help guard against the threat from Cyber Crime by adhering to the following advice:
  • Never reveal bank account information in an email to any party. Harrods Bank will at no time request that such information be provided by email. 
  • Protect your computers.  Make sure that you keep your computer up-to-date with all the latest software updates.
    • This includes updates from Microsoft and other software companies such as Google and Adobe.
  • Only use the official https://www.harrodsbank.co.uk/ website.  Always type this into your browser address bar in full or use one of your own bookmarks.
  • Never click on an advertised link to Harrods Bank. 
  • Never click on a link to Harrods Bank provided via an email.
  • Think security when you create any passwords and PINs. Make passwords hard to guess by using a mix of letters, numbers and symbols.
    • Avoid using obvious numbers for your PIN, such as your date of birth or PINs such as 0000 or 1234.
  • Never share your passwords, PINs or other security information with anyone. 
    • This includes anyone requesting them via a telephone call or an email.
  • Never write down your passwords, PINs or other security information. 
    • Once written down it is available for someone else to discover.
  • Never store your passwords, PINs or other security information electronically in methods where others could see or access them. 
    • This includes storing them in your mobile phone address book.
  • If you think any of your passwords or PINs or other security information may have been compromised then change these immediately.
  • Contact us immediately if you suspect any of your Harrods Bank security information has been compromised.
  • Never give your PIN or full password to anyone who contacts you via email, telephone or text.
    • Remember, Harrods Bank will only ask for random characters during telephone banking for identification.
  • Be very cautious about opening attachments or clicking on links in emails or in texts that you were not expecting or appear suspicious.
  • Please ensure you have provided Harrods Bank with your latest mobile telephone number so we can always contact you if we spot unusual or suspicious activity on your account.
We would also request that any suspicious emails are forwarded immediately to fraudprevention@harrodsbank.co.uk and thereafter be permanently deleted. 

Detailed information and help on how to protect yourself and your family online can be found at the following UK Government supported website: https://www.getsafeonline.org