The Harrods name is synonymous with luxury, excellence and service. Just as visitors to our department store can expect to enjoy an exemplary customer experience, so Harrods Bank provides customers with an outstanding level of care, discreet personal service and attentiveness to their banking needs.
Our business as a bank has been built, in no small part, on a culture of personal service. While we place great importance on our range of accounts and lending products, we believe that it is by providing customers with exemplary personal service that we differentiate ourselves and best represent the Harrods name. At Harrods Bank we are proud of being the custodians of the reputation we enjoy. While we of course embrace the performance and standards required of a modern bank, we continue to place courtesy, discretion and genuine personal relationships at the centre of the way we operate.
We consider providing continuity, entering into discussion, offering clear explanation and showing understanding of individual requirements to be intrinsic elements of good banking. As befits a bank in which service occupies such a central role, we enjoy a high level of loyalty amongst our colleagues and customers, many of whom have enjoyed the ‘Harrods Bank experience’ for decades, and some of whose families have banked with us almost from the beginning.